megaph Privacy Policy

1. Who We Are

megaph ("we," "us," or "our") operates the online casino and sports betting platform accessible at megaph.app. megaph is the data controller responsible for the personal information collected through this platform. We are committed to handling your data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering for a megaph account or using any part of the megaph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Information We Collect

megaph collects personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of information we collect include:

We do not collect sensitive personal information (as defined under the DPA) unless strictly required for regulatory compliance, such as government-issued ID details for age and identity verification purposes.

3. How We Use Your Information

megaph uses the personal information we collect for the following purposes:

• Account creation and management: To register your megaph account, verify your identity and age (21+ requirement), and maintain your account in good standing.
• Service delivery: To process deposits and withdrawals, credit bonuses, record bets, and provide access to all megaph games and features.
• Regulatory compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, and the requirements of the Philippine Data Privacy Act.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other prohibited conduct on the megaph platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the megaph platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where we have a legitimate interest to do so.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where necessary, in line with our obligations under PAGCOR regulations.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, megaph processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent for a specific processing activity, such as receiving marketing communications from megaph.
• Contractual necessity: Where processing is necessary to fulfil our contractual obligations to you as a registered megaph player, including account management, payment processing, and game delivery.
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and AML obligations.
• Legitimate interests: Where processing is necessary for megaph's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

5. Sharing Your Information

megaph does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age during the registration and verification process.
• Game software providers: Licensed game developers and content providers whose games are available on the megaph platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulation.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by megaph to operate and secure the platform.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by megaph in connection with legal proceedings or regulatory matters.

All third parties with whom megaph shares personal data are required to handle that data in accordance with the Philippine Data Privacy Act and are prohibited from using it for any purpose other than the specific service they provide to megaph.

6. Cookies and Tracking Technologies

megaph uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit megaph.app. We use the following types of cookies:

• Essential cookies: Required for the megaph platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players use the megaph platform, helping us identify and fix performance issues and improve the overall experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits.
• Analytics cookies: Used to understand aggregate player behaviour on the megaph platform, such as which games are most popular and how players navigate between sections.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the megaph platform. megaph does not use cookies to serve third-party advertising.

7. Data Retention

megaph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction and betting records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies is retained for a maximum of thirteen (13) months from collection.

Upon expiry of the applicable retention period, megaph will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

8. Data Security

megaph takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the megaph platform.
• Secure, access-controlled server infrastructure hosted within compliant data centres.
• Multi-factor authentication options for megaph account access.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict internal access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data privacy obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, megaph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.

9. Your Rights Under the DPA

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by megaph:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed by megaph — which is the purpose of this Privacy Policy.
• Right to access: You may request a copy of the personal data megaph holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that megaph provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe megaph has violated your data privacy rights.

To exercise any of the above rights, please contact our Data Privacy Officer using the details in Section 12 below. megaph will respond to all verified requests within thirty (30) days of receipt.

10. Children and Minors

The megaph platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing casino-style gambling. megaph does not knowingly collect personal data from individuals under the age of 21.

If megaph becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any balance in accordance with our Terms & Conditions, and securely delete the personal data collected. If you believe a minor has registered on the megaph platform, please contact our support team immediately.

11. Changes to This Privacy Policy

megaph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, megaph will notify registered players via email or an in-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the megaph platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how megaph protects your data.

12. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by megaph, please contact our Data Privacy Officer:

• 📧 Email: [email protected]
• 💬 Live Chat: Available 24/7 directly on the megaph platform
• ⏱️ Average response time: Under 3 minutes via live chat

Our support and privacy team is available around the clock and can assist you in both English and Filipino. All data privacy requests will be handled with strict confidentiality and in accordance with the Philippine Data Privacy Act of 2012.